Last updated on 27 October 2026
Aosu Life Pte Ltd and its affiliates and subsidiaries ("aosu," "we," "us," or "our") respect your privacy. We provide aosu-branded products and related services, including cameras, doorbells and mobile applications ("App"). Before using our products and/or services, please carefully read and understand this Privacy Policy and agree to its content. If you choose to use our products and/or services, you are deemed to have accepted this Privacy Policy. You may refuse this Privacy Policy, but we may then be unable to provide you with certain product functions and/or services.
This Privacy Policy explains what personal information we collect about you and other relevant individuals; how we collect, use and share it; your choices regarding its collection and use; and how we safeguard it.
This Privacy Policy also applies when you visit or shop on https://www.aosulife.com/ or other aosu websites that link to this Privacy Policy (collectively, our “Websites”), interact with us at exhibitions or other marketing events or participate in our promotional or user-generated content campaigns, including through online forms.
Third-Party Websites and Services: Our services may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to those third parties’ independent collection and use of your personal information, which is governed by their own privacy policies. We encourage you to review those policies before using their services. Providing a link does not, by itself, imply our endorsement of the third party or its content, products or services. This does not affect our responsibilities for personal information processed by us or on our behalf.
If you are a resident from California, please refer to California Consumer Privacy Disclosure Page.
If you are a resident from EEA/UK, please refer to EEA/UK Residents Privacy Disclosure Page.
Depending on how you use our Websites, App, products or services, we may collect the following types of Personal Data about you. Such Personal Data includes data you provided directly to us when using our products and services, as well as the data records of your interactions with us during your usage of our products or services.
Contact and Account Information: Your username, email address, online password, country/region and state/province (where applicable).
Order and Fulfillment Information: Your order details, shipping and delivery information, returns, warranty information, mailing address and related transaction records.
Payment Details: Your invoices, payment records, payment amounts, payment dates, billing address and payment method. We use third-party payment providers to process payments made to us. You provide personally identifiable financial information, such as your payment card number, directly to these providers. We do not receive or retain that information. The providers’ use of your payment data is governed by their privacy policies.
Device and Product Information: Your device name/description, model, serial number, MAC address, software version, Wi-Fi network information, IP address, device location determined via Wi-Fi/IP and related device-binding information.
Device-Sharing Information: Information about people you invite or authorize to access your devices and the related sharing permissions.
User-Submitted Content: Information you submit through “Contact Us” features or customer support tools; your feedback, ratings and reviews; and text or voice queries you submit for AI interactions enabled by your device.
Event and Campaign Information: When you participate in our events or campaigns, we may collect your name, email address, other contact details, product interests and any photos, videos or other content you choose to submit, including through third-party tools such as Google Forms. If you provide a friend’s details to participate in a referral promotion, we may collect their name and email address to administer the promotion.
Video and Audio Content: Information about identifiable individuals’ clothing, posture and movements; scene information (e.g., your house surroundings); and environmental data (e.g., motion, temperature and ambient light) collected to perform your device’s functions. You are responsible for how you position and configure your devices, including whether video and audio recording are enabled. Before recording or sharing video or audio, you must provide all notices and obtain all consents required by applicable law from the individuals concerned. You must ensure that your use of these features complies with applicable laws and respects the privacy of others. Unless you enable cloud storage, we do not upload or store video or audio content captured by your devices in the cloud.
Thumbnail Images: Images generated from each video recording and displayed as an “event preview.” We collect and upload thumbnail images generated from device recordings to our cloud infrastructure to send you notifications containing thumbnail previews and display event previews in the App. These images are processed solely to provide these notification and event preview features.
Information Collected Automatically: When you use our Websites, App, products or services, we and our service providers may collect information through cookies, software development kits (SDKs), pixels, logging technologies and other technologies. Depending on which products or services you use, this information may include:
(a) Device and Service Operational Data: Information about your device’s connection status, setup, settings, software updates and whether features such as live viewing, recording playback, downloads, notifications, AI functions and connections to third-party services operate successfully.
(b) Usage Data: Information about pages visited, features used, notification interactions and the frequency of use of our Websites and App.
(c) Log and Diagnostic Data: Device status, subscription status, event logs, maintenance, security logs, crash reports, error logs, diagnostic information about loading times, network performance and resource usage.
Biometric Data: Facial recognition features are available only in certain jurisdictions, depending on where your device is used and applicable local legal requirements. Due to local regulatory requirements, facial recognition features are currently unavailable in Illinois. If your device does not support local facial recognition and you subscribe to biometric identification features, your camera uses biometric technology to capture biometric data. The biometric data we collect includes facial landmarks and mathematical representations derived from your camera’s images and gait for identity recognition functions. If your device supports local facial recognition, the biometric assessment takes place entirely on your device. We do not store or have access to your biometric data. However, we may receive confirmation of the assessment results to send alerts indicating that your camera detected a “familiar face” or “a stranger.” Where required by applicable data protection law, you must obtain explicit consent from the individuals concerned before using our products or services to process their biometric data for the purpose of uniquely identifying them. You are responsible for providing all required notices, obtaining all required consents and ensuring that your use of biometric identification features complies with applicable laws.
AI-Generated Data: AI-generated event information and data from AI smart search and other AI features supported by your device. The AI-generated data we collect varies by your device model and subscription plan. If your device only supports local AI processing, this data is processed entirely on your device and we do not collect it. If you enable cloud-based AI features, your data will be securely processed through our cloud infrastructure. We do not use this data to train our AI models.
The types of personal information collected for these functions may vary by product model.
We may use the personal information we collect for the following purposes:
Provide, operate and maintain our products and services.
Establish and manage your account.
Process and fulfill orders, including payments and delivery.
Maintain and improve the safety and security of our products and prevent misuse.
Communicate with you and provide customer supports.
Invite you to provide feedback and reviews to help us improve our products and services.
Send marketing communications, where permitted by law or with your consent where required.
Perform analytics to improve our services and business.
Protect against fraud and other criminal activity.
Comply with legal obligations.
We do not sell your personal information. We may share your information with:
Affiliates and Subsidiaries: We may share your information with our affiliates and subsidiaries to operate, provide, support and improve our products and services.
Service Providers: We may share your information with companies that provide services on our behalf, such as cloud storage, analytics, customer support, marketing, payment processing, identity authentication, warehousing, logistics, online forms, survey hosting and event and campaign administration. These providers are bound by strict data processing agreements.
Business Partners: We may share your information with partners with whom we jointly offer products or services or collaborate for shared business purposes.
Business Transferees: We may share your information in connection with a merger, sale or other transfer of all or part of our business.
Legal Requirements and Protection of Rights: We may disclose your personal information to courts, regulators, law enforcement agencies, legal advisors or other relevant parties where necessary and permitted by applicable law to comply with legal obligations or valid legal process; establish, exercise or defend legal claims; protect our or others’ rights, property or safety; or prevent or investigate fraud or other unlawful activity.
Other Users and Persons You Choose: We may share your information with people you voluntarily choose.
Your personal information may be transferred to and processed in countries outside your country of residence. We ensure that these transfers are governed by appropriate safeguards, such as the European Commission’s Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum, to provide a lawful basis for the transfers and protect your data.
You may contact us at privacy@aosulife.com for further information about the safeguards applicable to international transfers of your personal information and to request a copy of those safeguards.
You have certain choices regarding your personal information:
Marketing Communications: You can opt out of promotional emails by following the unsubscribe instructions. You cannot opt out of service-related communications.
Account Settings: You can access, correct or delete certain information through your account settings.
Recording Subscriptions: If you subscribe to aosuProtect+ or any other service we provide, you can access your recordings and request their deletion at any time during your subscription period.
Depending on your location, you may have the right to:
Access and receive a copy of your personal information.
Correct inaccurate information.
Delete your personal information.
Restrict or object to our processing of your personal information.
Transfer your personal information to another provider (where technically feasible).
Withdraw consent (where processing is based on consent).
On our Websites and App, we and our service providers use cookies and similar technologies, including pixels, to support login, shopping carts and checkout; remember your preferences; analyze use of our Websites; and measure and deliver relevant advertising. These technologies may collect information about your device and your interactions with our Websites.
Where required by applicable law, we obtain your consent before using these technologies. You can review or change your choices through “Do Not Sell or Share My Personal Information” in the footer of our Websites if you are in the United States or “Cookie Settings” in other regions. Strictly necessary cookies remain active; disabling optional technologies may affect certain optional features.
Global Privacy Control (GPC): If you enable Global Privacy Control in your browser, we will recognize the signal and disable non-essential cookies, pixels and similar tracking technologies on our Websites when you visit using that browser.
Do Not Track: Our services do not respond to browser “Do Not Track” (DNT) signals. This does not affect your cookie preferences or our response to Global Privacy Control (GPC) signals as described above.
For more information about these technologies, their providers, purposes and retention periods, please see our Cookie Policy.
We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. These measures include:
Encryption of video data in transit and at rest.
Strict access controls and authentication procedures.
Regular security monitoring and assessments.
To help protect your account, use a strong, unique password, keep your login credentials confidential and contact us promptly if you suspect unauthorized access.
We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy and to meet applicable legal requirements.
The appropriate retention period depends on the circumstances. In determining how long to retain personal information, we consider:
The nature and sensitivity of the information and the potential risks associated with its continued retention;
The purposes for which we process the information and whether those purposes can be achieved through other means;
The duration of our relationship with you, the products and services you use, and your settings, choices and requests; and
Applicable legal, regulatory and contractual requirements, including relevant statutory retention periods, limitation periods, and the need to establish, exercise or defend legal claims.
Where information needs to be retained after it is no longer required to provide services to you, we limit its use to the purposes that justify its continued retention and apply appropriate safeguards.
When personal information is no longer needed for these purposes, we delete it or anonymize it in accordance with applicable law.
Our products and App services are intended for adults with full legal capacity. They are not designed for or provided to minors, especially children aged 14 and under. If different age standards apply in your country of residence, those local standards prevail. We do not proactively collect or process personal information or behavioral data that we know belongs to minors. If you are a parent or legal guardian, we recommend that you monitor minors’ device use and, where necessary, help them remove the relevant applications or disable device features.
We may update this Privacy Policy periodically to reflect changes in our practices and legal requirements. We will post a notice on our Websites and/or in our App and may notify you by email of significant changes. The date of the most recent update appears at the top of this Privacy Policy.
If you have any questions about this Privacy Policy, would like to exercise your data protection rights or have a complaint about how we handle your personal information or respond to your data protection rights request, please contact our Data Protection Officer by email at privacy@aosulife.com.
For complaints, please describe your concern and provide any relevant account, order, device, subscription or supporting information that may help us review your complaint. We may ask you to verify your identity where necessary. If you act on behalf of another person, we may ask for proof of authority.
We will handle complaints in accordance with applicable laws, including any applicable requirements regarding response timeframes, and communicate the outcome of our review.
Our representative in Europe is:
DataTrust Consulting UG (haftungsbeschränkt)
c/o Regus STEP, Curiestraße 2, 70563 Stuttgart, Germany
Email: yuqiu.du@datatrust-consulting.de
This section supplements the information above for California residents under the CCPA/CPRA.
This California Consumer Privacy Disclosure Page ("California Disclosure") supplements the Privacy Policy and applies solely to California residents. This California Disclosure is provided in accordance with the California Consumer Privacy Act of 2018 ("CCPA"), as amended by the California Privacy Rights Act ("CPRA") and any terms defined in the CCPA/CPRA have the same meaning when used in this California Disclosure.
The following table outlines the categories of personal information we have collected, disclosed for a business purpose, or "shared" for cross-context behavioral advertising (as defined by CPRA) in the preceding 12 months:
| Category of Personal Information | Collected | Disclosed for Business Purpose | "Shared" for Cross-Context Behavioral Advertising |
|---|---|---|---|
| Identifiers and account information (e.g., username, email, IP address and account registration information) | Yes | Yes (service providers) | No |
| Device and product information (e.g., device model and MAC address) | Yes | Yes (service providers) | No |
| Marketing preference information (e.g., email marketing subscription status) | Yes | Yes (service providers) | No |
| Commercial information (e.g., subscription status, orders, transactions, payments, returns and warranty information) | Yes | Yes (service providers) | No |
| Geolocation data (e.g., device location derived from Wi-Fi or IP address) | Yes | No | No |
| Audio/visual information (e.g., video and audio recordings, images and live streams) | Yes (only when subscribed) | Yes (service providers) | No |
| Biometric data (e.g., facial images, facial embeddings, gait and recognition results) | Yes (only when subscribed) | Yes (service provider) | No |
| AI inferences (e.g., AI-generated information) | Yes (only when subscribed) | No | No |
Sources of Personal Information: We collect personal information directly from you and automatically through your use of our App, products and services. We may also receive personal information from service providers supporting our services. Further details are provided in Section 1 of this Privacy Policy.
We do not “sell” or “share” your personal information for cross-context behavioral advertising as defined under the CCPA/CPRA. We also do not sell your personal information.
Our collection of biometric data and AI inferences depends on your device model and enabled services. If your device supports local biometric identification and you have not subscribed to cloud-based features, this data is processed entirely on your device and we do not collect it.
We collect and use the categories of personal information listed above for the following purposes:
Provide, operate and maintain our products and services, including account management, payment processing, content streaming, storage and sharing.
Communicate with you, provide customer support and invite feedback and reviews to improve our products and services.
Send marketing communications, where permitted by law or with your consent where required.
Perform analytics to evaluate and improve our products, services and business.
Maintain security, prevent misuse and protect against fraud and other criminal activity.
Provide and operate AI-enabled features on your device and in the cloud.
Comply with legal obligations.
Subject to the conditions and exceptions under the CCPA, California residents have the following rights:
You may request information about our processing of your personal information, including:
The categories of personal information we have collected about you;
The categories of sources from which we collected that information;
The commercial purposes for collecting, selling or sharing that information;
The categories of personal information we have disclosed, including for a business purpose; and the categories of recipients for each category;
The categories of personal information we have sold (if any) and the categories of third parties that received each category; and
The categories of personal information we have shared for cross-context behavioral advertising (if any) and the categories of third parties that received each category.
The following procedures apply to requests to exercise your rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”).
Submitting a Request: You may submit a request to know, access, correct or delete your personal information by emailing privacy@aosulife.com.
Verification of Requests: For requests to know, access, correct or delete personal information, we may verify your identity by matching the information you provide, such as your email address and relevant account or device details, with our records. We will request only the information reasonably necessary to verify and process your request. You do not need to create an account to submit a request.
Authorized Agents: You may authorize an agent to submit a request on your behalf using the contact methods above. Where permitted by law, we may request proof of the agent’s authority, such as your signed authorization. We may also ask you to verify your identity directly with us or confirm that you authorized the request.
Response Times: For requests to know, access, correct or delete personal information, we will acknowledge receipt within 10 business days and explain how we will process your request, unless we have already resolved it. We will respond within 45 calendar days of receipt. If reasonably necessary, we may extend this period by up to an additional 45 calendar days and will notify you of the extension and the reason within the initial 45-day period.
This section supplements the information provided above for residents of the European Economic Area (“EEA”) and the United Kingdom (“UK”).
This EEA/UK Privacy Disclosure (“EEA/UK Disclosure”) supplements the Privacy Policy and applies solely to individuals located in the EEA and the UK. This EEA/UK Disclosure is provided in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (“EU GDPR”) and the UK General Data Protection Regulation (“UK GDPR”), together with the UK Data Protection Act 2018. Any terms defined in the EU GDPR or UK GDPR have the same meaning when used in this EEA/UK Disclosure.
We process your personal information based on the following legal bases under EU GDPR/UK GDPR:
Performance of a Contract: Where necessary to enter into or perform our contract with you, including managing your account, processing orders and payments, managing subscriptions and providing the product and service features you requested.
Consent: Where required by applicable law, we obtain your consent before sending marketing communications or using cookies or similar technologies. We also obtain your consent before using content you submit in our public-facing marketing materials. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.
Legitimate Interests: To maintain service security, prevent fraud and misuse, diagnose technical problems, analyze and improve our products and services, obtain customer feedback, respond to inquiries and administer events and campaigns where these activities are not necessary to perform a contract with you. Our interests include providing reliable services, improving customer experience and managing our customer relationships. Where applicable law permits, we also rely on our legitimate interests to market our own similar products and services, subject to your right to object. We rely on these interests only where they are not overridden by your interests, rights or freedoms.
Compliance with a Legal Obligation: Where necessary to meet legal obligations applicable to us, such as tax, accounting or other statutory record-keeping requirements.
You may exercise the rights described in Section 5 of this Privacy Policy, subject to the conditions and exceptions under applicable data protection law, by contacting our Data Protection Officer at privacy@aosulife.com.
Right to Object: Where we process your personal information based on legitimate interests, you may object on grounds relating to your particular situation. We will stop that processing unless we demonstrate compelling legitimate grounds that override your interests, rights and freedoms or the processing is necessary to establish, exercise or defend legal claims.
Right to Object to Direct Marketing: You may object at any time to the processing of your personal information for direct marketing, including any profiling related to that marketing. Once you object, we will stop processing your information for those purposes. You may use the unsubscribe option in our marketing communications or contact us at privacy@aosulife.com.
Right to Complain: You have the right to lodge a complaint with a competent data protection supervisory authority about our processing of your personal information.
In the EEA, you may complain in particular to the authority in the country where you habitually reside or work or where the alleged infringement occurred. Contact details are available in the European Data Protection Board’s directory.
In the UK, you may complain to the Information Commissioner’s Office (ICO). Further information is available on the ICO’s complaints page.
We encourage you to contact us so that we can address your concerns. This does not affect your statutory rights or available remedies.